According to the instructions provided in the attachment, why is this new bin policy being implemented?
Instructions to Returns and Restocking Teams:
There are six bins behind the returns counter. When customers return a product, it is to be placed in the correct bin to be reshelved. Please sort correctly to aid in the speed of getting merchandise back on the shelf.
Bin “1” is for kitchen returns, including kitchen appliances.
Bin “2” is for bathroom returns.
Bin “3” is for returns of women’s clothing.
Bin “4” is for returns of men’s clothing.
Bin “5” is for returns of children’s clothing.
Bin “6” is for returns of toys.
For all three clothing bins, please also sort by size and clothing type (tops, pants, underwear, etc.). Merchandise has been misplaced between the return counter and the shelf. It is our hope that this new system will alleviate those mistakes and ensure that the right products are taken back to the correct departments in a timely fashion.
It will be easier and faster to process the return for the customer if employees know where the unwanted item is supposed to go.
Merchandise has been lost or put in the wrong place after it has been returned and has not made it back onto the shelf to be resold quickly enough.
Too many items are being returned from a particular department and the bins will make it easier to keep track of which items from which department are being returned.
Merchandise is cluttering up the workspace behind the returns counter, making it difficult to work back there.
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