Question 4 - Workplace Documents Practice Test for the WorkKeys

The date is September 7. A customer comes in with her receipt seeking to return a product purchased previously. Which purchase date is the only one that would be acceptable under the new 90-day return policy shown in the attachment?

New policy for returns:

As of April 1st, we will not be accepting returns of merchandise purchased more than 90 days prior. To process a return, please follow these directions:

  1. Ask to see the receipt for the purchase. Remember, if no receipt, no return can be made. Managers cannot override this policy.
  2. Check the purchase date to make sure it is not more than 90 days ago.
  3. Enter the product number of the product being returned into the computer.
  4. Enter the purchase date.
  5. Scan the barcode on the product.
  6. Click on the “Return Item” icon on the screen.
  7. Cross the returned item(s) off on the customer’s receipt.
  8. Process the return payment.
  9. Return new receipt and original receipt to the customer.

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