Flashcard 2 - 220-1202 Operational Procedures Flashcard Set for the CompTIA A+ Core Series Exam
Back
An internal SLA defines roles between departments in one company, while an external SLA defines expectations between a vendor and a consumer.
Explanation:
A service-level agreement (SLA) is a formal document defining expectations and key metrics between two parties to ensure standards are met.
All Flashcard Sets for the CompTIA A+ Core Series Exam are now available as downloadable PDFs