Passenger Transport is a CDL endorsement required for drivers transporting members of the public, such as bus or van drivers. The passenger transport endorsement was created to ensure that operators could not only adequately operate a large vehicle, but also do so while assisting and caring for a myriad of passenger wants and needs. To pass this test, you must study proper safety procedures in the case of an emergency, how to operate a multi-passenger vehicle, driver behavior, and proper general protocols.
Safety procedures are nuanced, including how to properly operate a multi-passenger vehicle, how to respond to passenger emergencies, and how to properly secure passenger belongings (both inside and outside the vehicle). To prepare for this test, study the safety procedures specific to passenger transportation. This includes things like:
how to properly secure passenger luggage in beneath-bus storage or overhead storage
how to keep aisles clear of all debris to ensure a timely exit in an emergency
how to direct passengers off of the bus in the case of a fire, wreck, or other extreme emergency
procedures to ensure that all luggage is properly encased in a bin or beneath a seat
securing all doors
making sure all bus functions are working properly
In addition, passenger transport drivers should know what hazardous or potentially dangerous products are allowed to be transported in a bus or van setting, as well as how to take care of a substance brought aboard the bus illegally.
Passenger transport vehicles possess unique mechanisms, including passenger assistance mechanisms, such as a cord designed to alert the driver to an imminent need to halt. To prepare for this test, study the different parts of a passenger vehicle, and how these parts differ from other modes of transportation.
Become familiar with the different practices that are prohibited by drivers, such as:
communicating with passengers while the vehicle is in motion
placing fuel into the vehicle during operating hours
using a functioning bus to assist a damaged or broken-down vehicle while passengers are aboard
speaking disrespectfully to a passenger
carrying on casual conversations with passengers
treating customers as friends
Drivers should adhere to the above standards and stick to guidelines regarding basic customer service behavior. Rather, drivers should understand that they are the figures of authority on the vehicle and are required to uphold all safety standards and emergency procedures.
General protocols are all of the standards and protocols not covered above. This includes:
safe weather driving
driving defensively to avoid accidents
properly inspecting the vehicle to ensure all safety procedures and effects are in place
recognizing road and hazard signs
To study for this portion of the test, acquaint yourself with the basic functions of the multiple passenger transport you will be driving, basic road signs and rules, and all safety information regarding the vehicle itself and driving conditions.