Question 33 - ServSafe Alcohol Primary and ServSafe Alcohol Advanced Practice Test for the ServSafe

Which of the following statements should be avoided when addressing a customer?

“Our company policy prohibits me from continuing to serve you.”
“I’m just doing my job.”
“It’s against the law for me to continue serving you.”
“I’m sorry if this upsets you.”

Hint

Be alert for words like not, cannot, except, false, incorrect, least (likely), without, and other negative word forms in questions. In this case, avoided is one such word. These words change the purpose of your search for the correct answer.

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