Flashcard 6 - Patient Safety and Quality Assurance Flashcard Set for the PTCB Exam


The correct answer is:

the proper channels for reporting information, including quality assurance issues, to supervisors who can help make changes at an institutional level


It operates on the premise that issues should be resolved locally first, if possible. If not totally resolved, the issue should follow the appropriate chain of command. This order should be followed:

  1. Cashier or pharmacy clerk
  2. Pharmacy technician
  3. Lead technician
  4. Pharmacist
  5. Pharmacy supervisor
  6. District manager
  7. Regional manager

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