Question

A family member is angry that her loved one is unhappy. As a nursing assistant, the *best* way to handle the situation is to `____`.

Accepted Answer

listen politely and tell her you will share her concerns with the nurse

Answer

calmly explain it is not your responsibility to discuss the resident's care

Answer

tell her you will leave for a few minutes so she can calm down

Answer

ask her to put the complaints in writing

Question 16 - Emotional and Mental Health Needs Practice Test for the CNA