Frequently Asked Questions and Answers about the CNA
Where can I find the downloads for my exam?
Once you’ve purchased downloads for your exam, you can visit Downloads on your profile.
Why am I still seeing ads after I upgraded my account?
You'll need to sign in to your account to access any upgrades you purchased for this exam. Your upgrades are available only for the exams you purchased— a separate purchase is required to upgrade your account for other exams.
How can I get support with my purchase?
View these Frequently Asked Questions for more information about all of our products and services.
About the CNA
Where can I find information about my exam?
Visit this introduction to the CNA to find general information that will help with planning for your exam. You will find information about exam costs, scoring and availability.
How can I know I'm prepared for my exam?
Visit Practice Test for the CNA to see an overview of all the subjects you’ll need to know to pass your exam. This page provides a helpful introduction to everything you’ll want to practice and learn.
I’m having trouble with a particular problem, can you explain it further?
While we do not have the resources to answer individual questions about every problem, you can find help through our awesome community. Visit discussions for the CNA to ask a question. And when you're feeling knowledgeable, you can test your knowledge and help out others by answering their questions too.