A resident in your care is frustrated, upset, and raising his voice in complaint. Which of these is the best response to his actions?
Offer support and care using a comforting and calming manner.
Report the incident to the supervising nurse.
Ask the resident to lower his voice in courtesy to other residents who are getting upset.
Walk away from the patient in an effort to show you won’t tolerate the behavior.
Be alert for words like better, best, most, main, major, and primary/primarily in questions. They indicate that there might be other answers that could work, but the correct answer is the one that is the best of the choices given.
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