Question

A resident in your care is frustrated, upset, and raising his voice in complaint. Which of these is the *best* response to his actions?

Accepted Answer

Offer support and care using a comforting and calming manner.

Answer

Report the incident to the supervising nurse.

Answer

Ask the resident to lower his voice in courtesy to other residents who are getting upset.

Answer

Walk away from the patient in an effort to show you won't tolerate the behavior.

Question 1 - Emotional and Mental Health Needs Practice Test for the CNA