Sometimes the best response for a nursing assistant is to assure the resident you are listening. Which of these behaviors is the best way to exhibit good listening skills?
asking questions that direct the conversation further
speaking about your own experiences on the topic to direct the conversation
turning in the resident’s direction and responding when it is appropriate
talking to the resident while you continue to work
Be alert for words like better, best, most, main, and primary in questions. They indicate that there might be other answers that could work, but the correct answer is the one that is the best choice.
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