The charge nurse is called to the bedside of a confused critical care patient accusing her assigned nurse of abuse. The patient states that the nurse hits her and is aggressive in her care. Which of the following problem-solving strategies should be used to address both the patient’s and nurse’s concerns?
Select all that apply.
A. Assume the nurse is correct.
B. Assume the patient is correct.
C. Identify all the concerns regarding the problem.
D. Collect data regarding the situation.
E. Consider the patient’s and nurse’s reasons for their actions.