The family of a recently deceased patient presents to the critical care unit demanding the patient’s healthcare records during his stay in the intensive care unit. The charge nurse is called to address the situation. Which statement by the nurse is most appropriate?
“Please leave this unit. Someone will be in contact with you later.”
“Only medical professionals directly in care of the patient have access to those records.”
“If you give me a few minutes, I can print the patient’s chart for you to review.”
“I can provide you the information for our facility’s medical records department so you can access your family member’s records.”
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