Question 9 - ESL Reading Skills Practice Test for the ACCUPLACER Test

In recent years, the way people shop has changed a great deal. A big part of this has been the increased use of the Internet. People find that they can save time, gas, and, sometimes, money, by looking for things they need online. The major complaint has been that the online shopper cannot personally examine the items before buying them.

What is the main idea of the passage?