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Page 1 Forms Completion Study Guide for the Postal Service Exam™

How to Prepare for the Forms Completion Section of the Postal Service Exam™

General Information

When working for the U.S. Postal Service, you will encounter a number of forms that are used to keep records and route mail. It will be important to place all information in the correct box on each form. You will also need to be able to locate particular information on these forms by knowing in which box to look. All of this needs to be done in the least time that will allow accuracy. While time is not as much of a factor in this section of the test as it is in the others, it’s still important to work rather quickly, but you’ll have a little more time to make sure you’re accurate. You’ll have about 30 seconds to answer each item, but try not to spend too much time on any one question.

There is no penalty for guessing on this portion of the Postal Service Exam™ so try to choose an answer for every question. If you are stumped by one question, you can always come back to it later if there is time. Just be sure to match the number of the question you are answering to the number of the answer row if you are taking a paper and pencil test.

The Forms

The forms used in this section of the Postal Service Exam™ are not exact duplicates of actual postal forms. They are similar, but have been altered and sometimes simplified. So, you can look at the forms on the USPS™ website, but know that you will not see an exact copy of any official form on the test. You will see between five and seven questions about each test form.

Here is an example of the type of form you may be dealing with when you take this section of the test. (This is not an actual form used on the test or published by the USPS™.)


Things to note about any form on the test:

  • The boxes will be numbered consecutively, from top to bottom and left to right.
  • Some boxes will have only a number, and others will have a number/letter combination.

The Questions

You will see three types of questions in this section of the test. There will be four answer choices for each question.

Finding the Box

This question type asks you to determine in which box a piece of information should go. The answer choices will be different numbers/number-letter combinations from the form.

Here is an example, using the form above:

“Where would you write the name of the company that is mailing the pieces?”

The answer choices might be these:

  • box 8a
  • box 8b
  • box 10
  • box 11a

Since box 8b calls for the “mailer represented,” this would be the correct answer. Box 8a might seem like a correct choice, also, but the question asks for the company mailing the pieces and anyone could take the mail to the post office.

Finding the Correct Entry

Another type of question in this section is one in which you must determine which of four possible entries would be correct if entered in a certain box on the form. For instance:

“In filling out this form, which would be a correct entry for box 2?

Of these answers, you will choose one:

  • 6/7/2016
  • $.49
  • 14
  • a check mark

Since the question is obviously asking for an amount of money, the answer is $.49[.]

Note: Be alert for questions of this type that ask you to choose the answer that does not satisfy the requirement of a box. These might be phrased like this: “Which one of these would not be a correct answer in box 6a?”

Customer Intent

This type of question gives you a customer situation and asks a question about filling in the form. Here’s one example of this type:

“A customer has stated that there are no liquids or other dangerous materials included in this mailing. In which box should the USPS™ worker record this?”

Answer choices:

  • box 1
  • box 3
  • box 4b
  • box 5

Box 5 would be the correct answer because it refers to “hazardous materials,” which would include “liquids and other dangerous materials.”

The questions you see on the Forms Completion test will vary, but these are the most common types used. The more experience you have filling out forms, the more easily and quickly you will be able to answer these questions with accuracy. Try going to sites like this one for a look at some of the real USPS™ forms and practice finding the appropriate box for information.