Question

Sandra works as a Tier 1 IT technician at her college and has just received a call from a student who states that her computer is running slowly and not opening programs correctly. What is one of the *first* suggestions Sandra should give to the student to fix the problem?

Accepted Answer

“Have you tried rebooting it?”

Answer

“Have you tried running a full system scan?”

Answer

“Have you tried to uninstall and reinstall the program?”

Answer

“Have you tried to increase the amount of RAM the computer has?”

Question 18 - 220-1102 Software Troubleshooting Practice Test for the CompTIA A+ Core Series Exam