Question 19 - 220-1102 Operational Procedures Practice Test for the CompTIA A+ Core Series Exam

Fred is one of the junior help desk personnel at your company and asks for your help in reviewing troubleshooting theory, since you have passed your CompTIA A+ exam. He is troubleshooting a new customer issue and has established a likely cause, but he is not sure what step to take next. What should Fred do at this point?

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