Question 19 - 220-1102 Operational Procedures Practice Test for the CompTIA A+ Core Series Exam

Fred is one of the junior help desk personnel at your company and asks for your help in reviewing troubleshooting theory, since you have passed your CompTIA A+ exam. He is troubleshooting a new customer issue and has established a likely cause, but he is not sure what step to take next. What should Fred do at this point?

Document findings.
Identify the problem.
Test the theory.
Establish an action plan.

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