Question 17 - 220-1102 Operational Procedures Practice Test for the CompTIA A+ Core Series Exam

Michael is a new employee at the IT help desk where you work, and your boss has charged you with training him to be one of the best system administrators on the staff. Michael has been reading company documentation on best practices and asks you what would be the first step in standard troubleshooting theory. What would you tell him?

Test the theory.
Develop an action plan.
Establish a probable cause.
Identify the problem.

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