Question

You receive a call from a panicked employee stating that he cannot hear anything on his laptop. The employee has an extremely important Zoom meeting to attend in a few minutes, and he has to be able to hear his boss. What is the *first* thing you should do when troubleshooting the laptop’s audio?

Accepted Answer

Check to make sure the audio is not muted and the volume is up.

Answer

Check to make sure the onboard audio drivers are updated.

Answer

Check the error logs to look for indications of audio failure.

Answer

Attach an external audio device to the laptop.

Question 24 - 220-1101 Hardware and Network Troubleshooting Practice Test for the CompTIA A+ Core Series Exam