Flashcard 4 - 220-1102 Software Troubleshooting Flashcard Set for the CompTIA A+ Core Series Exam

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The correct answer is:

Perform a hard reset of the device.


Explanation:

A hard reset on a cell phone is similar to rebooting a PC.

  • On an iPhone, hold down the Power and Home buttons for 10 seconds.
  • On a newer version iPhone without a homescreen button, press volume up, press volume down, and press and hold side button for 10 seconds.
  • On an Android device, there are numerous ways to perform a hard reset, depending on the model.

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