As a nursing assistant, you may encounter residents who are anxious or feeling unsettled about either their circumstances or surroundings. The best response in dealing with this anxiety is to ____.
leave the room so the resident can re-group and re-focus in private
open the shades to let in more light and brighten the surroundings
speak in a calm voice and exhibit a calm and comforting demeanor
turn on the radio or television to distract the resident from their immediate thoughts
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