Frequently Asked Questions and Answers about the CNA

Questions

Purchases

Where can I find the downloads for my exam?

Practice Tests, Study Guides and Flashcards can all be printed or downloaded as a PDF. Navigate to the tool you wish to print or download and click on the print button:

Why am I still seeing ads after I upgraded my account?

You'll need to sign in to your account to access any upgrades you purchased for this exam. Your upgrades are available only for the exams you purchased— a separate purchase is required to upgrade your account for other exams.

How can I get support with my purchase?

View these Frequently Asked Questions for more information about all of our products and services.

About the CNA

Where can I find information about my exam?

Visit this introduction to the CNA to find general information that will help with planning for your exam. You will find information about exam costs, scoring and availability.

How can I know I'm prepared for my exam?

Visit Practice Test for the CNA to see an overview of all the subjects you’ll need to know to pass your exam. This page provides a helpful introduction to everything you’ll want to practice and learn.

Have a question about the CNA that you don’t see answered here?

If you have a question that you don't see answered here, get in touch. We'll try to answer any question you have about the CNA.

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