Listen carefully to the attached telephone conversation between a customer and a customer service representative of an electric power company. Then, answer the question based on what you hear.
How would you describe the overall attitude of the Michigan Power worker?
helpful and funny
impolite and short-tempered
helpful and polite
helpful, but gave little information
Create a totally FREE account to save your progress and scores.
Pass Guarantee
Welcome back
Let's continue studying where you left off.